Contact Us
We're a small team and we take every message seriously. We typically respond within 24 hours on business days.
General Support
Questions about using Automately AI, feature requests, bug reports, and general help.
Billing & Subscriptions
Questions about your subscription, invoices, charges, refunds, or plan upgrades.
Privacy & Legal
Data protection requests, GDPR inquiries, copyright, and legal correspondence.
Security
To report security vulnerabilities or privacy concerns.
Response Time Guarantee
We respond to all support emails within 24 hours on business days.
Billing issues are treated as priority — we aim for 12 hours.
Common Questions
How quickly will you respond?
We respond to all emails within 24 hours on business days (Monday–Friday, Philippine business hours).
I was charged incorrectly. What do I do?
Email billing@automatelyai.com with your account email and a description of the issue. We offer a 7-day money-back guarantee and resolve billing issues within 24 hours.
How do I cancel my subscription?
You can cancel directly from your account settings inside the app. No need to contact us — it takes 30 seconds. Your access continues until the end of your billing period.
Can I request a feature?
Yes! We love hearing from users. Email support@automatelyai.com with your feature idea. We review all suggestions and many become product features.
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